About us
"PhoneMart" - is a modern store specializing in the sale of the latest models of smartphones, tablets, headsets and accessories for them. Our store offers a wide range of products from leading manufacturers at affordable prices. We aim to be a place where customers can get highly qualified advice and find the perfect solution for their needs in the world of modern technology.
Our team:
Anna, Purchasing Manager:- Anna is an experienced procurement professional. Her analytical skills and ability to negotiate with suppliers allow us to always have the most popular models of devices in stock at favorable prices.
Ivan, Sales Consultant:- our expert in the field of smartphones and gadgets. With his help, customers can get all the necessary information about the technical characteristics of devices, as well as get professional advice on the selection and use of products.
Elena, Technical Expert:- our technical problem solver. She assists customers with device setup and configuration, and provides training sessions on new features and applications.
Maria, Administrator:Maria is a friendly and helpful receptionist who is always happy to assist customers with questions about prices, availability and ordering. She is also responsible for efficient inventory management and handling all administrative procedures.
How we work:
We offer customers a wide selection of smartphones, tablets, headsets and accessories at competitive prices.
Our sales consultants are always available to help customers with their choices and answer any questions about our product range.
We strive for the highest level of service, offering customers friendly and personalized attention during every visit to our store.
We also provide technical support services and help customers with installation and configuration of devices.
"PhoneMart" - is a place where customers can be assured of quality products and receive a high level of service from experienced technology professionals.
Warranty
The warranty processing process at our PhoneMart store is as follows:
Verification of warranty terms and conditions:The customer who has applied for a warranty case shall present the product, a cash receipt or other document confirming the purchase in our store, as well as the warranty card (if provided by the manufacturer).
Assessment of the condition of the goods:An employee of the store conducts a visual inspection of the goods and assesses their condition. If the malfunction is not caused by improper use or external damage, the product is subject to warranty service.
Application Registration:Employee completes an application for warranty repair or exchange of goods in accordance with the warranty policy.
Application Processing:The request is forwarded to the responsible employee who contacts the manufacturer or authorized service center to arrange for repair or replacement of the product.
client notification:The customer is provided with information about the terms and conditions of repair or replacement of the goods. If additional actions are required on the part of the customer (e.g. provision of additional information), the customer shall also be informed thereof.
Repair or replacement of goods:After receiving a decision from the manufacturer or service center, the item is either repaired or replaced with a similar new item.
Issuance of goods to the customer:After the repair or replacement of the goods is completed, the customer is informed that the goods are ready for delivery. The customer can pick up the goods in the store or choose delivery at their discretion.
Completion of the process:Upon receipt of the goods by the customer, the warranty process is finalized. The customer is provided with additional information about new warranty periods (if any) and thanked for contacting our store.
The whole process of warranty processing is carried out in accordance with the current legislation and warranty policy of the store "PhoneMart", adhering to the principles of honesty and openness to customers.
